Returns policy

Free Return and Conditions

At the Huawei Customer Service Centeryou can choose the product you want and make a Free Return within 14 calendar days of receipt and calling us at 2170007575 or sending an email to sales@hcservice.grand informing us of the reason for the return and the change you want.

The Free Return is valid only for shipments within Greece.

To make the Free Return you must:

  • The product must not have been used.
  • The return package must contain the proof of purchase.
  • The product is in its original condition with all the necessary accompaniments.
  • Huawei Customer Service Center reserves the right not to change if the above conditions are not met.

For any other clarification call us at 217 0007575 or send us an email at sales@hcservice.grfor more information.

1) Return of wrong product

In case the product delivered to you is incorrect (ie it is not the product of your order) you can return it to us, within fourteen (14) days from the date of receipt, at: Michalakopoulou 178, AmpelokipiTel: 217 0007575, for the attention of its Returns Department Huawei Customer Service Centerby telephone.

2) Right of withdrawal

According to the law on consumer protection (Law 2251/1994) you have the right to return the product within ten (14) days from the date of receipt.

Product return is only accepted and if the product is in its original condition, the product packaging is not opened or unsealed, is not soiled or damaged, or is in any condition other than its original condition. In any case, the return costs are borne by the customer.

To make a product return, it is necessary to make a telephone appointment in advance.

In any case, we recommend that you return the product with a registered parcel with the stated value of the actual value of the product, so as to avoid the risk of theft, damage or loss of your parcel.

3) Return of defective product

In case you find that a product you received is defective, please inform our company immediately so that the product can be returned to our warehouses.

In case it is found that the responsibility lies with our company, it will be replaced immediately.

Shipping is charged to Huawei Customer Service Center.

In any other case, the product after consultation and after being covered by warranty will be sent to the manufacturer for repair.

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