Terms of use

The website www.hcservice.gr is an online commercial store selling products via the Internet, hereinafter referred to as the online store, located at 178 Michalakopoulou Street, in Ampelokipi, Athens and the email address is sales@hcservice.gr and with its telephone number online store 217 0007575.
Your use and browsing of the website www.hcservice.gr implies your explicit and unconditional consent and consent, to the terms and conditions of use and transactions. Read more details below about the terms of use from www.hcservice.gr.

Terms of agreement

The website www.hcservice.grreserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store, according to its needs. Η www.hcservice.gr έχει υποχρέωση να ενημερώνει τους χρηστές για τυχόν τροποποιήσεις και αλλαγές, μέσω της παρούσας ιστοσελίδας.

Information provided & Products

Our company is committed to the quality, completeness and validity of the information available on its website, subject to any technical or typographical errors that can not be predicted or have occurred unintentionally. Product photos may not accurately depict the product described.

Limitation of Liability

Our company is not liable to its customers for damages that may arise from the execution or not of their order. It does not guarantee the delivery time of the goods in cases of force majeure.

The online store can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.

The website www.hcservice.gr makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product features and can not guarantee that there will be no downtime of the website.

Our company is not responsible for any claims of a legal or civil or criminal nature nor for any damage by visitors of the website or third parties due to the operation or not and / or use of the website and / or inability to provide services and / or information made available by it and / or any unauthorized interference by third parties with products and / or services and / or information made available through it.

User Responsibility

The users of the website www.hcservice.gr accept that they will not use the online store www.hcservice.gr to post, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, vulgar, obscene, violates someone else’s privacy, shows empathy, or expresses racial, national or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with law or contractual or managerial relations, infringe any patent, trademark, trade secret, copyright or other proprietary property, contain viruses software or any other code, files or programs, designed to interrupt, damage, destroy or equip the operation of any software or computer hardware, intentionally or unintentionally violating applicable Greek and Community law and its provisions, may harass third parties with any t wherever and any content is used to collect or store personal data about other users

Secure Transactions

The website www.hcservice.gr takes all the necessary measures to ensure your maximum possible safety. All information, and your personal data as well as your transactions, are completely secure and confidential.service.gr takes all the necessary measures to ensure your maximum possible security.

The only one who has access to your information is you and you are solely responsible for maintaining their confidentiality and concealment. In case of loss or leakage you must notify us immediately.

The user has the ability to change his personal password (password) as often as he wishes. It is recommended to use “strong” codes (consisting of letters and numbers) as well as to avoid predictable codes (eg date of birth, etc.).

The privacy of your transaction and its data is ensured.

Secure Transactions

If you choose to pay for your order by debiting your credit card (VISA, MASTERCARD, AMERICANEXPRESS), be sure that the process is completely safe.

With this system you give your card details in a completely safe area of the internet, where the risk of interception of your data is eliminated.

Card information (card number, CVV2 / CVC2, expiration date) is transmitted / transmitted over the Internet in encrypted form (SSL 128-bitencryption) and is not accessible from our online store.

The systems and procedures used by banks prevent unauthorized third parties from accessing its data and information systems.

The Bank’s website, in which you enter your card details, has a digital certificate so that everyone can check its authenticity, ie to verify that it really belongs to the service of the respective bank.

In case the issuing bank supports the use of a secret code for making online card payments and the cardholder has received a similar code, the E-Commerce Service automatically asks the Customer to enter his secret code.

The E-Commerce Service follows the best international practices in the field of payments for e-commerce and is fully compatible with the security protocols of the international card organizations Verified by Visa and Master Card Secure Code for secure online card payments.

Use a Credit or Debit Card

The website www.hcservice.gr does not collect and does not have access to your credit card details, which are managed by the bank in a secure 128-bit SSL environment.

Cookies Policy

We use cookies which help us to improve your browsing experience and the smooth operation of our page. By using our services you agree to their use by us.

The types of cookies we use on our website are the following:

1. Transiently and Persistently

“Transient” are the cookies that are stored on your computer or electronic device during your visit to our website and are deleted when you exit our website. “Stubborn” are those that remain on your computer or electronic device for a longer period of time and can be deleted by you.

2. Cookies 3rdparty

We only allow Google Analytics to install the Cookies we use. In the event that through our website you enter third party websites or connect to Social Media such as Twitter, Facebook, Youtube etc. You should be aware that these third party websites or operators may install cookies as soon as you click on the relevant link. You should read the respective policies of their websites to see how you should manage them. These cookies are beyond our control and are governed by the cookies policy of any third party who installs them.

All technical cookies do not require the consent of the user and for this reason are automatically installed the moment the user enters the website.

Cookie management and deletion settings

These settings for deleting cookies can generally be found in the “Options” or “Settings” menu of each browser. For more information about these settings, click the “Help” tab in your browser.

Google Chrome
Internet Explorer
Mozilla Firefox

Changes in the Use of cookies from our website

Any change in the Cookies Policy will be updated on our website here.

If you have any questions about this Policy, please contact us at sales@hcservice.gr.


Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption. Data privacy is ensured with the 128bit SSL protocol.


In order to be able to make any transaction between our company and the user / customer, you must voluntarily disclose your personal data.

Indicatively, we mention that these are the name, billing address and shipping address (if they differ), telephone or landline or mobile as well as the e-mail address, as well as usage data such as IP address.

Specifically for your simple browsing in our online store we will not ask you for any of your personal information. To create an account and then make a purchase you must voluntarily provide us with your name, billing address and shipping address (if they differ), telephone or landline or mobile, email address and password to your account (if you choose to create an account and not the purchase as a guest where all the above information is needed except the password).

The above information is necessary for the processing of your repair, our communication with you for information on the progress of your repair and any clarifications where this is necessary for the receipt and delivery of the device at your place.

In other words, we only ask for all the information that is necessary for the processing of transactions between us.

Our company respects your personal data and follows a strict policy regarding them. We undertake not to disclose them to third parties, to disclose, sell, lease, exchange or otherwise misuse them. You have the right to access, correct and object to the kept personal data concerning you. We undertake that they will not be used or given to anyone, unless a procedure is initiated that stipulates the removal of confidentiality (to the competent authorities only) in compliance with its provisions. Ν. 2472/97. After your written request, at info@hcservice.gr your personal data will be permanently deleted within 7 days.

Recipients of your personal data are authorized employees of www.hcservice.gr, the authorized technicians who provide us with hosting and technical support services. In any case, the employees and associates of our company are committed to the protection and non-processing of your personal data as required by law.

We have the ability to transfer your personal information and only that which is necessary, to the transport company with which we work so that the delivery of your repairs is possible, ensuring of course that they will not process any of your data, beyond its purpose. transport and receipt of your order by you.

Withdrawal – Return – Product Replacement

The customer of www.hcservice.gr has the right to return the product he bought and to request its replacement in the following cases:

1. In any case of sale of wrong product or product of poor or defective quality with proven fault of the website www.huaweistore.gr.

2. In cases where there was a problem – defect in the product covered by its warranty.

3. Exercise of the right of withdrawal. The Customer of www.hcservice.gr has the right to return the product he bought within 14 calendar days. This withdrawal is unjustified and the customer must return the product exactly in the condition he received it, the customer must return the product he bought from our online store with the products being exactly in the condition he received them, along with the forms accompanying them and their packaging to be in their original condition. The return of the products is accepted only if the buyer has first paid for the amounts charged to the Huawei Customer Service Centerfor the shipping and return of the products. Before the expiration of the withdrawal period within 14 calendar days, the consumer informs our stores at 217 0007575 or at sales@hcservice.gr for his decision to withdraw from the contract.

In the above cases, the customer after receiving the product, must return it within (20) twenty calendar days from the day of receipt. In any case, the products must be returned in the condition received by the customer, complete, without damage and in their packaging, accompanied by all documents and original purchase documents. In case the return does not take place within the above period or does not meet any of the requirements, the website www.hcservice.gr may not accept any return and replacement.

Order cancellation

To cancel your order after it is completed, send an e-mail to www.hcservice.gr. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. explaining the reason you wish to cancel the order or contact us by phone 217 0007575.

Product Warranty

The products have a guarantee of good quality and operation and comply with all specifications.

However, if an item has a problem due to a hardware failure, you can replace it with the guarantee that you will find in your package.

For this reason you must inform us within 10 days of receipt.

Shipping costs for the replacement of the product are borne by the website www.hcservice.gr.

Intellectual property rights

This website is the official website and the official online store of the company Huawei Customer Service Center.
All its content, including images, graphics, photographs, drawings, texts, texts, services and products are the intellectual property of www.hcservice.grand are protected by the relevant provisions of Greek and European law as well as by international conventions.

Any copying, recording, reproduction, distribution, transfer, processing of the content is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the copyright holder of the above copyright. The company logos as well as the Huawei Customer Service Center logos. are exclusive trademarks and trademarks and are protected by Greek, EU and international trademark and industrial and intellectual property laws. Their license and usage rights remain with the companies.

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